Psychic Cloud

This Online Privacy Policy & Legal Statement (the "Policy") applies to the Psychic Cloud™ application, ("Psychic Cloud" or the "application"). It is designed to enforce our commitment to the privacy of your personal information, and let you know how we collect and use it. It also provides certain required information to residents of the certain US states, the European Economic Area (EEA) and the United Kingdom (UK). This Policy applies only to activities on the application and not to any other applications or sites linked to or mentioned in the application. By using the application, you accept our Policy. We may revise it at any time by updating this policy on our website and/or the application. If you have any questions regarding this Policy, you may contact us through the application, or by writing to us at the address below:

Psychic Cloud
Re: Privacy Policy
P.O. Box 794
Langhorne, PA 19047

How We Protect Your Privacy: Psychic Cloud is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption. In regard to interaction with certain services available on the application, some written communications, such as the messages to and from advisors or other members or items you post or comment on, may be monitored by Psychic Cloud for quality assurance and legal compliance purposes. Psychic Cloud does not screen or edit the content of any of these communications.

Information we collect:: When you create an online account through the application and/or make any purchases, we collect and store the following personal information:; We may also collect additional personal information about you that we specifically request and you provide from time to time.; We also collect and store the following technical information such as your IP address when you use our application.

Why do we collect personal information?: We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services as well as programs and information that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email.; (a) Information that you provide to us; As a general matter, you can use limited portions of the application without submitting your personal information to us, although we may still receive and collect certain technical information automatically, as outlined in the Information We Collect section of this Privacy Policy, including your IP address.; However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:; A summary description of each of these circumstances below.; Becoming a registered user; creating an account
When you become a registered user of the application and create an account, you will need to submit personal information to us as required by the account creation form you will be asked to complete as part of the process.; Making a purchase or placing an order
When you make a purchase through the application, you will need to submit personal information to us.; Using the application for certain purposes where the application requests your personal information
If you voluntarily respond to requests from the application to provide your personal information, you will have submitted personal information to us.; Contacting us for technical assistance or for customer service
When you contact us for technical assistance or customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.; Entering a sweepstakes or contest
If you enter a sweepstakes or contest, we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.; Signing up for promotional or marketing communications
You may sign up for our newsletter and promotions for which we will ask you to provide personal information such as an email address, phone number and/or mailing address.; Responding to a survey
When you respond to a survey, we may ask for personal information to share any bonus or reward for your participation.; (b) Information automatically collected; There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:; For your convenience, we have provided a summary description of some of these circumstances below.; Third-party analytics services
We may work with Service Providers (as defined below) to help us better understand how you use the application. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow Service Providers to collect your credit card information, e-mail address or password information. These Service Providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.; Targeted advertising
We may partner with third-party advertising networks that collect IP addresses, unique device identifiers (UDIDs), , operating system, time zone, country, referring pages, and other information . They use this information to provide you with advertisements that are customized to your particular preferences, including for companies that are not affiliated with us. You may see these advertisements on third-party applications and websites, and across different devices you use. We may use this process to help us manage and improve the effectiveness of our marketing efforts.; Please understand that Psychic Cloud does not control these third-party cookies, and you should check the privacy policies of third-party advertising networks to see whether and how it uses cookies.

Who we share your information with:: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services. A Service Provider’s use of such information is restricted by confidentiality agreements between Psychic Cloud and each such provider.; We may share personal information with the third-party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third-party marketing or advertising purposes. We may also share other information in our discretion, including automatically collected information, which may be used by third parties for third-party marketing, advertising, and other purposes.; Additionally, in special circumstances, your information may be shared with others in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of Psychic Cloud or other users of the application.; At some point, Psychic Cloud may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also, if Psychic Cloud or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents otherwise).

Use of our services; confidentiality and disclosure

Except as described in this section, Psychic Cloud will not knowingly disclose the content of the interactions between our members and psychics. By making use of our application and any associated services you consent to the content of these communications being recorded and/or saved privately for your protection and quality assurance. By obtaining a psychic reading through the application, you agree that your conversation may be recorded by us. If you do not wish to have your conversation recorded, you can click on the cancel button prior to the start of your psychic reading.

However, if you click on the cancel button, you will be unable to proceed with your psychic reading.

We take our members’ privacy seriously, but there are certain circumstances in which we may disclose the content and/or recording of the interactions between our members and/or our psychics to a court or government agency or in connection with legal proceedings. The circumstances in which we may do this include, but are not limited to:

In response to a warrant or subpoena
If compelled by a court
In connection with legal proceedings between a member and us, to the extent necessary to substantiate a claim or defense
In order to prevent, detect or report fraudulent use of our services
If a member requests that we make a disclosure
If we believe that a member or someone else is at risk of physical harm

We undertake no affirmative obligation to disclose the content and/or recording of a conversation in the above scenarios, but we reserve the right to do so.

How to be added or removed from our marketing lists

If you would like to be removed from Psychic Cloud marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)

Change your preferences in the application in the “Settings” section
Write to us at:
Psychic Cloud
Attn: List Manager
P.O. Box 794
Langhorne, PA 19047

Once you have set your communications preferences, you may change them by using any of the above methods.

Notice to Non-United States Residents: The Psychic Cloud business is based in the United States and our application is hosted in the United States and may be hosted elsewhere from time to time. Although we take appropriate, industry-standard steps to protect your personal data and we comply with all laws and regulations applicable to us, by providing your personal data to us, you are voluntarily exporting your personal data outside your country of residence.  Please be aware that we take appropriate steps to protect your personal data, and that we will process and store your personal data in line with this policy.  In addition, certain legislation from your country may be applicable to us or we may voluntarily comply with your home-country legislation.

Notice to Residents of the States of California, Colorado, Connecticut, Virginia and Utah and other states with data privacy laws applicable to the application; the European Economic Area (EEA); and the United Kingdom (UK)

Privacy laws of certain U.S. states provide certain rights to those resident in such states with respect to the collection, processing and storage of their personal data. The General Data Protection Regulation (GDPR) gives similar rights to residents of the EEA, and the UK Data Protection Act (2018) (DPA) gives similar rights to residents of the UK.

Although each piece of legislation is distinct, each offers similar protections to consumers or data subjects, including:

The right to know what personal data is being collected and processed, and the reason for the collection and processing
The right to receive a copy of your personal data held by us
The right to correct any errors in your personal data held by us
The right to the deletion of your personal data (sometimes referred to as “the right to be forgotten” in the EEA and UK)
The right to prevent the sale of your personal data

The right to know what personal data is being collected and processed, and the reason for the collection and processing. State law, the GDPR and DPA require companies collecting and processing personal data to disclose the data collected and processed, and the reason for the collection and processing. Please see “Why do we collect personal information” above for this information.

The right to receive a copy of your personal data held by us. You have the right to request and receive a copy of your personal data held by us.

The right to correct errors in your personal data held by us. You have the right to request that we correct any errors in your data held by us.

The right to deletion of your personal data. You have the right to request the deletion of your personal data that we hold. This right is not absolute; we may retain certain data when we have an appropriate reason for doing so – for example, to respond to legal claims, to ensure compliance with applicable law and regulation or to ensure that past customers cannot claim new-customer promotional pricing. Any data that we retain for the limited purposes allowed by law will only retained for those limited purposes, and access will be limited to only those with a need to access that information.

The right to prevent the sale of your personal data. The privacy laws of certain states may specifically give consumers a right to prevent the sale of their personal data to third parties.  PLEASE NOTE THAT WE DO NOT CURRENTLY SELL PERSONAL DATA TO THIRD PARTIES, NOR HAVE WE DONE SO IN THE TWELVE MONTHS PRIOR TO THE DATE OF THIS PRIVACY POLICY.

How to Make a Data Privacy Request (Including for Deletion of Personal Data)

If you are a resident of a state with data privacy legislation that applies to the application (currently California, Colorado, Connecticut, Virginia and Utah), the EEA or the UK, you may make a data privacy request by:

Using the “delete my profile” option in the application on the profile page in the settings section, if you would like your data deleted
Submit a service help ticket through the application in the settings section, specifying the type of request you are making (i.e., correct my data; receive a copy of my data).

Once we have your request, we will need to verify that the account holder made the request before proceeding. This is necessary in order to protect your personal data against unauthorized disclosure or deletion. If you contact us by clicking the link above, we will likely contact you to confirm your identity by using the contact details we have on file for you. In some circumstances, we may request that you upload a copy of government-issued identification to a secure website before we proceed with your request.

Once we have received your request, it may take up to 30 days to process your request. In some circumstances, it may take longer, in which case we will communicate with you and provide a timescale for completion. If you have requested a copy of your personal data, we will provide instructions to securely download that data once it has been prepared.

Request for Deletion of Personal Data: If you request the deletion of your personal data, we may discuss this with you to ensure you want your personal data to be deleted.  For example, you may just want your account to be closed, or for your credit card details to be removed from our systems.  This can be accomplished without the deletion of your personal data.; Sometimes customers request the deletion of their data and then request that their accounts be restored at a later date.  If your data has been deleted, it will be impossible to restore your account.  If your account has simply been closed, however, our Customer Care team can submit a ticket to reopen your account if you request it.; Please note that we may retain limited amounts of data, including to ensure that past customers do not obtain promotional pricing that is available only to new customers.  Requesting deletion of your personal data will not enable access to new customer promotions.; Revisions to this Privacy Policy; Psychic Cloud reserves the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on our website which is linked to from the application. Your continued use of the application and our products and services following the posting of changes to these terms means you accept these changes.

Effective Date: This Policy is effective March 1, 2023.

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Psychic Cloud™ Privacy Policy

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Reach the Psychic Cloud team at support@psychiccloud.app